Privacy policy

Privacy Policy

Last updated: August 29, 2025

Washi Bloom® operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Washi Bloom is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following types of personal information:

  • Contact details: name, address, billing and shipping address, phone number, email.

  • Financial information: credit/debit card details, payment confirmations, and transaction records.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.

  • Communications: information you provide when contacting customer support.

  • Device information: browser type, IP address, unique identifiers.

  • Usage information: interactions with our website, including navigation and time spent.

How We Collect Personal Information

  • Directly from you: when you place an order, create an account, or communicate with us.

  • Automatically: via cookies, device data, and browsing activity.

  • From service providers: e.g., Shopify, payment processors, shipping partners.

  • From partners or third parties: including marketing or analytics providers.

How We Use Personal Information

We may use your personal information to:

  • Provide & improve services: process payments, fulfill orders, manage accounts, facilitate returns, and personalize your shopping experience.

  • Marketing & advertising: send promotional emails/SMS, display targeted ads, and offer product recommendations.

  • Security & fraud prevention: authenticate accounts, detect and prevent fraud, and protect our customers.

  • Customer support: respond to inquiries and manage ongoing communications.

  • Legal obligations: comply with applicable laws, enforce policies, and respond to government requests.

How We Share Personal Information

We may disclose your personal information to:

  • Shopify and vendors providing IT, shipping, analytics, and payment processing services.

  • Business and marketing partners for advertising purposes.

  • Third parties with your consent (e.g., shipping partners or social media integrations).

  • Affiliates and corporate group companies.

  • In legal or business transactions: mergers, acquisitions, or compliance with laws.

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information about your interactions with this store and other Shopify-powered stores. For details on Shopify’s practices and your rights, please visit the Shopify Consumer Privacy Policy.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal data, please contact us to request deletion.

Security & Data Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee “perfect security.”

We retain personal information as long as necessary to fulfill your order, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.

  • Request deletion or correction of your data.

  • Request portability of your data.

  • Opt out of marketing communications.

You may exercise these rights by contacting us at info@washibloom.com.

Complaints

If you believe your privacy rights have been violated, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred, stored, or processed outside of your home country. Where applicable, we rely on recognized safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date. Continued use of our Services indicates acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 info@washibloom.com
📍 5186 Prince Turki Ibn Abdulaziz Al Awwal Road, Hittin, Riyadh, 13513, Saudi Arabia